1 INTRODUCTION
At listingo.com ("listingo.com", "Company", "We", or "Us"), we respect your privacy and are committed to protecting it through compliance with this Privacy Policy.
This Privacy Policy describes how we collect, use, maintain, protect, and disclose your personal data when you visit our website https://listingo.com ("Website") or use our mobile application "listingo.com: LISTINGO" ("App").
By accessing or using our Website or App, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
2 SCOPE OF POLICY
This policy applies to personal data collected:
- On our Website
- On our App
- In electronic communications
- In marketing interactions
This policy does not apply to information collected by third parties or offline means not specified above.
3 DEFINITIONS
Personal Data
Any information that relates directly or indirectly to an individual, who is identified or identifiable from that information.
Sensitive Personal Data
Information related to physical/mental health, political opinions, religious beliefs, or similar beliefs.
Processing
Collecting, recording, holding, or storing personal data or carrying out operations on personal data.
4 INFORMATION WE COLLECT
4.1 Information You Provide to Us
- Account: Name, email, credentials
- Rental: Identity, contact, nationality
- Promotions: Survey responses
- Support: Correspondence records
- Listings: Property owner details
- Partners: Company and verification
4.2 Automatically Collected
- IP address & Browser type
- Operating system & Device info
- Traffic & Location data
- System logs & Communication data
4.3 Third-Party Info
Information from international education agencies or consulting companies assisting you with housing arrangements.
5 HOW WE USE YOUR INFORMATION
| Purpose/Activity | Type of Data | Legal Basis for Processing |
|---|---|---|
| To register your account | Contact information, User account credentials | Performance of a contract with you |
| To process and manage your account | User ID, Name, Contact information, Date of birth, Gender |
|
| To facilitate the rental process | User ID, Name of tenant, Contact details, Date of birth, Gender, Nationality, University and academic info, Guarantor information, Emergency contact, Order number |
|
| To manage our relationship with you | User ID, Contact information, Order history, Communication records |
|
| To conduct live streaming | Name, Business card, Host image/information | Necessary to verify the identity of the streamer and display their information to users |
| To invite partners | Name, Email address, Company name, Verification documents | Necessary to verify the identity of the partner organization |
| To post property listings | Name, Contact information | Necessary to verify the identity of the listing individual |
| To enable participation in surveys or product reviews | Contact information, Demographic data, Profile and behavioral data | Based on your consent |
| To administer and protect our business, website, or app | User account info, Usage logs, Crash reports | Necessary for our legitimate interests |
| To send promotional materials | Contact information, Usage data | Based on your consent |
| To comply with legal obligations | As required by applicable laws | Necessary to comply with a legal obligation |
6 DISCLOSURE OF PERSONAL DATA
We may disclose your personal data to:
- Our subsidiaries and affiliates to support our business operations and service delivery
- Service providers who assist us in operating our Website and App
- Contractors and other third parties who support our business functions or help facilitate the rental process
- Legal or regulatory authorities as required by law
These disclosures are made:
- To fulfill the purpose for which the data is provided
- With your consent, for any additional purposes not otherwise listed in this policy
- To comply with a legal obligation, court order, or government/regulatory request
- To enforce or apply our agreements, including for billing, dispute resolution, and debt recovery
- If we believe that disclosure is necessary to protect the rights, property, or safety of listingo.com, our users, or others
We do not sell or rent your personal data to third parties.
8 SECURITY OF PERSONAL DATA
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These measures include:
- Encryption of sensitive data during transmission
- Access controls and authentication procedures
- Regular security assessments and monitoring
- Employee training on data protection
Despite our efforts, no transmission over the Internet is fully secure, and we cannot guarantee the security of data transmitted to or from our platform. You are responsible for keeping your password confidential and should avoid sharing personal data in public areas of the Website or App.
9 DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or internal policy requirements. Specifically, we retain personal data for:
- Legal compliance
- Dispute resolution
- Security purposes
- Enforcement of our rights and policies
10 INTERNATIONAL TRANSFERS
listingo.com operates globally, with offices in the United States, United Kingdom, China (including Hong Kong and Taiwan), Thailand, and India. Your data may be processed in any of these jurisdictions.
We ensure that data transfers outside your home jurisdiction are made in accordance with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) or equivalent safeguards where required.
11 CHILDREN'S PRIVACY
Our Website and App are not intended for children, defined as:
- Under 16 for EU/EEA residents
- Under 13 for residents of other regions (unless otherwise defined by law)
We do not knowingly collect data from children without verified parental consent. If we discover such collection has occurred without consent, we will delete the data. If you suspect we may have collected data from a child, please contact us immediately.
12 CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our Website or App after any changes indicates your acceptance of the updated policy.
13 YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have various rights regarding your personal data. The following sections outline these rights by region:
13.1 RIGHTS UNDER MALAYSIAN LAW (PDPA)
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:
- Access your personal data
- Correct your personal data if it is inaccurate, incomplete, misleading, or not up-to-date
- Withdraw your consent to the processing of your personal data
- Object to the processing of your personal data for direct marketing purposes
13.2 RIGHTS UNDER EUROPEAN LAW (GDPR)
If you are a resident of the European Union or European Economic Area, the General Data Protection Regulation (GDPR) grants you the following rights:
- Right to Access – Request access to your personal information
- Right to Rectification – Request correction of inaccurate or incomplete personal information
- Right to Erasure ("Right to be Forgotten") – Request deletion of your personal data under certain conditions
- Right to Restriction of Processing – Request limitation on the processing of your personal data
- Right to Object to Processing – Object to the processing of your personal data based on our legitimate interests
- Right to Object to Direct Marketing – Object at any time to the use of your data for direct marketing
- Right Not to Be Subject to Automated Decision-Making – Request human intervention in automated decisions that significantly affect you
- Right to Data Portability – Request to receive your personal data in a structured, commonly used, and machine-readable format
- Right to Withdraw Consent – Withdraw your consent at any time
- Right to Lodge a Complaint – Submit a complaint to your local data protection authority
13.3 RIGHTS UNDER U.S. STATE LAWS
If you reside in California, Colorado, Connecticut, or Virginia, you have specific rights regarding your personal information:
- Right to Access and Data Portability – Request disclosure of categories and specific pieces of personal information collected about you
- Right to Deletion – Request deletion of your personal information subject to certain exceptions
- Right to Opt-Out – Opt out of the sale or sharing of your personal information and certain processing of sensitive personal information
- Right to Non-Discrimination – We will not discriminate against you for exercising any of your privacy rights
California residents also have rights under the "Shine the Light" law (California Civil Code § 1798.83) to request information about how we share personal information with third parties for direct marketing purposes.
14 EXERCISING YOUR RIGHTS
To exercise any of the rights described above, please contact us at privacy@listingo.com. We may need to verify your identity before processing your request.
We will respond to all legitimate requests within the timeframe required by applicable law (generally within 30 days for GDPR requests and 45 days for CCPA requests).
If you wish to appeal a decision regarding a consumer rights request, you may contact us via email at privacy@listingo.com.
15 DATA BREACH NOTIFICATION
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, in accordance with applicable law.
16 LANGUAGE
If these Terms are translated into another language, the English version will take precedence if there is any conflict or inconsistency.
LISTINGO SDN BHD (1363643-K)
A-21-1, Jalan Kerinchi,
Vertical Business Suite,
59200 Bangsar South,
Malaysia.