Refund Policy

1 REFUND ELIGIBILITY

1.1. Listingo Sdn Bhd (1363643-K) (the "Company") offers refunds for products and services purchased directly from our website.

1.2. To be eligible for a refund, you must meet the following conditions:

• The request for a refund must be made within three (3) days of the purchase.
• The product or service must be unused and in its original condition.
• Any accompanying documentation, accessories, or promotional items must be returned in full.
• The refund request must comply with the terms and conditions outlined in this Refund Policy.

2 NON-REFUNDABLE ITEMS/SERVICES

2.1. The following items and services are strictly non-refundable:

• Downloadable digital products or services (e.g., software, e-books) once access or download has been provided.
• Personalized or customized products or services.
• Gift cards or vouchers.
• Services that have been fully rendered or completed.
• Agent subscription packages once purchased.

3 SUBSCRIPTION SERVICES

3.1. All subscription services, including agent subscription packages, are billed in advance and are non-refundable.

3.2. No refunds or credits will be provided for:

• Partial usage periods
• Upgrade or downgrade requests
• Early termination or cancellation

4 CANCELLATION POLICY FOR SUBSCRIPTION SERVICES

4.1. Subscription services can be canceled by contacting our customer support team.

4.2. Upon cancellation:

• Future billing will cease, however
• No refunds will be issued for the current billing cycle.

5 REFUND FOR FAULTY OR DEFECTIVE PRODUCTS/SERVICES

5.1. If a product or service is determined to be faulty or defective, customers may be eligible for a refund or replacement, subject to assessment.

5.2. Customer must contact our customer support team to initiate the process.

6 REFUND PROCESS

6.1. To request a refund, please contact us at support@listingo.com.my.

6.2. Kindly provide the following details:

• Order number
• Purchase date
• A brief explanation of the refund request

6.3. All requests will be reviewed, and you will be notified of the outcome within seven (7) business days.

6.4. Approved refunds will be processed using the original payment method.

6.5. Processing time may vary depending on your payment provider, but generally takes one (1) to two (2) weeks.

7 DEDUCTIONS AND FEES

7.1. The company reserves the right to apply reasonable deductions where applicable, including:

• Shipping or delivery charges (if applicable).
• Restocking fees (if applicable).
• Applicable taxes, duties or administrative costs.

8 REFUND PROCESSING TIMELINE

8.1. Refund processing time may vary depending on your payment method and financial institution. Estimated completion is within one (1) to two (2) weeks after approval.

9 COMMUNICATION WITH CUSTOMERS

9.1. We are committed to delivering excellent customer service. Our customer support team will keep you informed throughout the refund process.

10 LEGAL COMPLIANCE AND CONSENT

10.1. This Refund Policy is governed by applicable laws and regulations.

10.2. By purchasing from our website, you acknowledge and agree to the terms outlined in this policy.

11 AMENDMENTS TO THIS POLICY

11.1. The Company reserves the right to amend or update this Refund Policy at any time.

11.2. Any changes will take effect immediately upon publication on our website.

11.3. Customers are encouraged to review this policy periodically.